[rt-users] Subjects of tickets getting changed to include subject tag

[Steven Kreuzer]

As far as I can tell, it doesn't appear that the subject was altered  
in any way.
Just to confirm, I asked the person who sent in the email and they  
said they
clicked reply, typed their response and did not change the subject

I looked at the headers of the mail:

Subject: Re: [RT - General #3166] Reset password for account xxxxxxx

One thing to note is that this user is using gmail's web interface

I have several users who use gmail and I have only seen this happen on  
maybe
5 or 6 tickets despite the fact that they have created or commented on  
hundreds

On Jan 7, 2009, at 5:51 PM, Jesse Vincent wrote:

>
> It's the subject token extraction routines. They're designed to make
> sure that RT's can exchange mail without getting into ticket creation
> loops. This sort of suggests to me that your users or their mail  
> clients
> somehow messed up the ticket id in the subject, as the code shouldn't
> add its own id back to a given ticket.
>
>
>
> On Wed, Jan 07, 2009 at 05:30:10PM -0500, Jerrad Pierce wrote:
>>> Does anyone have any clues as to what might be causing this?
>> Nope. I've had it happen to. Some tickets seem to be persistently
>> afflicted with this. I've manually gone in to correct the subject,  
>> and
>> had it change again later into a monstrously long thing.
>>
>> http://www.gossamer-threads.com/lists/rt/users/80546
>>
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--
Steven Kreuzer
http://www.exit2shell.com/~skreuzer