[rt-users] RT3 and ITIL

[Mike Peachey]

Jesse Vincent wrote:
> 
> Does
> your boss know which of the ITIL areas/practices/functions he's looking
> to implement?

Sorry.. I *HAVE* to chip in here having been on the receiving end before:

Does your boss know what ITIL means? Or has he just been handed a
buzzword from a more senior manager or (more likely) a
corporate-sponsored newsletter/magazine?

-- 
Kind Regards,

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Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
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