[rt-users] Another No response

[Kenneth Crocker]

To all,


     I also sent this and received no response. I'm wondering if they 
are getting thru?

	We have many users that like to create their own tickets from the email 
they get from their users (requestors). That way they can copy the part 
of the email body that makes sense and leave out all the redundant 
verbage, etc. The problem lies in the fact that when they copy & paste 
the portion of the email body they want (which may be a couple 
paragraphs), the content gets slammed together with no line delimiters 
or carriage returns in any field they put it in, whether it be a Custom 
Field, Comment, or whatever. Does anyone have an idea on how to correct 
this? Thanks.


Kenn
LBNL