[rt-users] Self service error on page IE 6

[Monti gmail]

Thank you Jesse for your reply.
I am running latest RT 3.2.8 and i also validate it using IE6 and it
is working fine, however my customer is using IE6 which gets this
error.

For now I have disabled rich text from config file.

If you have any solution for this problem I will be happy to re-enable
rich text editing.

On Fri, Jan 9, 2009 at 3:36 PM, Jesse Vincent <jesse at bestpractical.com> wrote:
>
>
>
> On Thu  8.Jan'09 at 17:31:47 +0200, Monti gmail wrote:
>> Hi all,
>>
>> I have a customer which uses the Self Service HTTP interface using IE 6.0
>> The customer complains he cannot see the "issue description" text box
>> when trying to submit new issue.
>
>
> Monti,
>
> You don't mention what version of RT you're using. If you're not yet on
> 3.8.2, can you upgrade and test the current release?
>
> It sounds like there's an issue with FCKEditor for your IE6 user. We've
> tested RT with IE6 a fair bit and never ran into this (as far as I
> know).
>
> As a last resort, you can disable RT's rich text support from the config file.
>
> Best,
> Jesse
>
>> he gets error on page with the following:
>>
>> Line: 124
>> Char: 2
>> Error: Object expected
>> Code:0
>> URL: http://Server.URL/NoAuth/RichText/editor/fckeditor.html?InstanceName=Content&Toolbar=Default
>>
>> It is working fine with IE7 and FF 3.0
>>
>> any ideas how to fix it?
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>