[rt-users] Self service error on page IE 6

[Jesse Vincent]

On Sun, Jan 11, 2009 at 04:06:59PM +0200, Monti gmail wrote:
> Thank you Jesse for your reply.
> I am running latest RT 3.2.8 and i also validate it using IE6 and it
> is working fine, however my customer is using IE6 which gets this
> error.

That strongly suggests to me that one of you isn't patched up to current
or has some strange security settings or plugins.  Can anybody else
replicate this failure on 3.8.2?

-jesse
> 
> For now I have disabled rich text from config file.
> 
> If you have any solution for this problem I will be happy to re-enable
> rich text editing.
> 
> On Fri, Jan 9, 2009 at 3:36 PM, Jesse Vincent <jesse at bestpractical.com> wrote:
> >
> >
> >
> > On Thu  8.Jan'09 at 17:31:47 +0200, Monti gmail wrote:
> >> Hi all,
> >>
> >> I have a customer which uses the Self Service HTTP interface using IE 6.0
> >> The customer complains he cannot see the "issue description" text box
> >> when trying to submit new issue.
> >
> >
> > Monti,
> >
> > You don't mention what version of RT you're using. If you're not yet on
> > 3.8.2, can you upgrade and test the current release?
> >
> > It sounds like there's an issue with FCKEditor for your IE6 user. We've
> > tested RT with IE6 a fair bit and never ran into this (as far as I
> > know).
> >
> > As a last resort, you can disable RT's rich text support from the config file.
> >
> > Best,
> > Jesse
> >
> >> he gets error on page with the following:
> >>
> >> Line: 124
> >> Char: 2
> >> Error: Object expected
> >> Code:0
> >> URL: http://Server.URL/NoAuth/RichText/editor/fckeditor.html?InstanceName=Content&Toolbar=Default
> >>
> >> It is working fine with IE7 and FF 3.0
> >>
> >> any ideas how to fix it?
> >> _______________________________________________
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >> Community help: http://wiki.bestpractical.com
> >> Commercial support: sales at bestpractical.com
> >>
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> >>
> >
> > --
> >
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 

--