[rt-users] Email configuration question

[CT]

Drew,
Thanks for the response.. did some calling and since all of our servers 
sit in Private IP space
getting the MX record for internal looks like it will not be an issue..

Charles
> To get around creating a new MX record, I set up a user in the aliases 
> file on our actual mail server that points an address on the RT 
> server.  Just make sure you change the correspond address on your 
> queue to match the "outside" address.
>
> aliases file from main mail server:
> #aliases brought forward from old server       netsupport:  
> netsupport at invisible.rt.server
>
> D
>
>
> CT wrote:
>> Greetings..
>> I am in the process of setting up an RT system for our organization.
>> OS - Solaris 10 (sparc) - on a sparse root zone
>> MTA - PostFix
>> User Base <100
>>
>> I am still reading the docs and will do a manual installation since 
>> the Blastwave  solution
>> is not current.
>>
>> My question
>> Does the RT server need to be able to receive email, or can the user 
>> just create a ticket
>> via the web interface. (the server sending email from the server is 
>> not an issue,  all of  our
>> Solaris boxes send system messages to our email address via PostFix)
>> My reason for asking is that this will require to us to get an MX 
>> record.
>>
>> much thanks
>> Charles
>>
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>