[rt-users] Email configuration question

[Drew Barnes]

To get around creating a new MX record, I set up a user in the aliases 
file on our actual mail server that points an address on the RT server.  
Just make sure you change the correspond address on your queue to match 
the "outside" address.

aliases file from main mail server:
#aliases brought forward from old server       
netsupport:  netsupport at invisible.rt.server

D


CT wrote:
> Greetings..
> I am in the process of setting up an RT system for our organization.
> OS - Solaris 10 (sparc) - on a sparse root zone
> MTA - PostFix
> User Base <100
>
> I am still reading the docs and will do a manual installation since the 
> Blastwave  solution
> is not current.
>
> My question
> Does the RT server need to be able to receive email, or can the user 
> just create a ticket
> via the web interface. (the server sending email from the server is not 
> an issue,  all of  our
> Solaris boxes send system messages to our email address via PostFix)
> My reason for asking is that this will require to us to get an MX record.
>
> much thanks
> Charles
>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati