[rt-users] SearchBuilder permissions

[Kenneth Crocker]

Joseph,


	I have never run into that problem, however, I'm sure my permissions 
are set uyp differently. Of those permissions you listed, the only 
permission I can think of that might cause this is the "ShowTicket". If 
someone does not have that permission, they quite possibly might not be 
allowed to see a ticket either thru a search or otherwise. "SeeQueue" 
might also be restrictive as a user not allowed access to a queue might 
not be allowed to search for tickets in that queue. Just a thought.


Kenn
LBNL

On 1/15/2009 2:55 PM, Joseph Spenner wrote:
> I've recently migrated from RT2.0.15 to RT3.8.1.
> 
> I have a queue with certain keywords defined.  In RT2, if I wanted to 
> search a queue with those keywords as a criteria, I would first add the 
> queue to the search criteria.  Upon applying that, and the screen 
> refreshed, the keywords would be displayed as additional options to 
> modify the search.
> In RT3, the above process is the same but the keywords criteria for 
> search only show up when I'm logged in as root, or a specific user who 
> has the following permissions for that queue:
> 
> AdminQueue
> CommentOnTicket
> CreateTicket
> DeleteTicket
> ModifyQueueWatchers
> ModifyTicket
> OwnTicket
> ReplyToTicket
> SeeQueue
> ShowTicket
> ShowTicketComments
> WatchAsAdminCc
> 
> Which of those permissions is responsible for him being able to search 
> using the keywords?  I didn't realize there would be a permissions 
> restriction possibility for searching with the defined keywords.
> 
> Thanks!
> 
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com