[rt-users] Hardware Config

[Mathew]

Hardware is RAID 5 on LSI card.  I'm working on getting the disk specs.

jmoseley at corp.xanadoo.com wrote:
> What type of RAID system are you using and how fast are the disks?
> 
> 
> James Moseley
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>              Mathew                                                        
>              <mathew.snyder at gm                                             
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>              al.com                                                        
>                                                                    Subject 
>                                        [rt-users] Hardware Config          
>              01/16/2009 01:37                                              
>              PM                                                            
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> We presently have our RT installation running on the same hardware as the
> database: an Intel 1550 box with 4 cores of about 2.5GHz each and 8GB RAM.
> We've been plagued with speed issues even after upgrading to this.  We
> realized initial performance gains when we installed to the new hardware
> about two and a half years ago but eventually that faded.
> 
> Our engineering director now is suggesting another tech refresh which would
> add dedicated hardware for the database leaving the frontend on the
> existing hardware.  I'm skeptical that this will improve anything due to
> RT's small footprint and what I perceive as inherent obstacles to
> performance.
> 
> My skepticism is based on the fact that the some of the ways we use RT
> cause ticket load times to be slow regardless of any changes (I wish I
> could convince one person in particular that RT isn't meant to be a
> document versioning repository but he's quite retarded at times).
> Additionally, the page refresh for every click doesn't help.  When a ticket
> has hundreds of transactions it has to gather them up before the Mason
> libraries even build the page.  Add to that often numerous attachments and
> things get even worse.
> 
> Has anyone else found dedicated hardware to be a significant factor in
> boosting performance?  How powerful did you make it?  I'm still evaluating
> the mysqltuner.pl script Ruslan suggested in another thread I created so
> I've yet to see what improvements can be made on the software side.
> 
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