[rt-users] Tickets see right - only the owned ones

[Bostjan9]

Hi all,

is it possible that users can see only the tickets they own? Idea is that
the head of IT department create project(master ticket) and subtasks(child
tickets) for sub departments. Head of sub department can see all tickets in
queue of his department, but other users can only see tickets they own.

Must we create queue for each user to achive that ?

Regards, 

Bostjan


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