[rt-users] Ticket Forward Problem With Thunderbird

[Alex Young]

Does the email display properly in Thunderbird for you?

I have forwarded and email and been able to open it in Outlook fine, but Thunderbird remains a problem.



-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: 26 January 2009 18:18
To: Alex Young
Cc: RT Users
Subject: Re: [rt-users] Ticket Forward Problem With Thunderbird




> We are currently running RT-3.8.1.  It appears that the email content
> (message.eml) is uuencoded when RT forwards a ticket.  Thunderbird 
> doesn't seem to like this and cannot display the forwarding email.  Is 
> there a way to configure RT to do MIME encoding instead?  Any 
> suggestions are greatly appreciated.

Hm. It sure seems to be doing MIME encoding by default for me:

It adds a single message/rfc822 part containing the original MIME message.

->  1  I    <no description> (0.1K) (text/plain, 7bit, us-ascii)
    2  A    forwarded message (4.7K) (message/rfc822, binary, )
    3  I   â”â€> <no description> (2.2K) (multipart/mixed, 7bit, )
    4  I     âœâ€> <no description> (0.6K) (text/plain, 8bit, utf-8)
    5  I     â”â€> <no description> (1.3K) (text/html, 8bit, utf-8)