[rt-users] Ticket Forward Problem With Thunderbird

[Alan Cheng]

I am attaching the original email below to show that the attachment
"forwarded message.eml" is uuencoded.  Perhaps there is an option
somewhere to change this to MIME encoding instead?  The uuencoded
portion was modified a little bit to protect the content since this is a
real ticket in our system.

Message-ID: <200901271347.n0RDlUIv022736 at rt.ias.edu>
To: <chenga at ias.edu>
Cc: 
Subject: Fwd: [NET #774] TEST ONLY
From: <netrt at ias.edu>
Date: Tue, 27 Jan 2009 08:47:30 -0500
X-OriginalArrivalTime: 27 Jan 2009 13:47:33.0882 (UTC) FILETIME=[CE69DDA0:01C98085]


This is forward of transaction #5167 of a ticket #774


begin 666 forwarded message.eml
M0V]N=&5N="U4>7!E.B!T97AT+W!L86EN.R!B;W5N9&%R>3TB+2TM+2TM+2TM
M+3U?,3(S,C4V-#@R-"TX.#$P+38R(@T*0V]N=&5N="U4<F%N<V9E<BU%;F-O
M9&EN9SH at 8FEN8711233545AGHNFGERYEYT344#$N, T*6"U-86EL97(Z($U)
M344M=&]O;', at -2XT,C8@*$5N=&ET>2 U+C0R-BD-"E-U8FIE8W0Z($0F22!7
M96(@4V5R=F5R($)A8VMU< T*1G)O;3H@,C(-"D-O;G1E;G0M3&5N9W1H.B P
$#0H-"@``
`
end


Thanks,

Alan


Alex Young wrote:
> Does the email display properly in Thunderbird for you?
>
> I have forwarded and email and been able to open it in Outlook fine, but Thunderbird remains a problem.
>
>
>
> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com] 
> Sent: 26 January 2009 18:18
> To: Alex Young
> Cc: RT Users
> Subject: Re: [rt-users] Ticket Forward Problem With Thunderbird
>
>
>
>
>   
>> We are currently running RT-3.8.1.  It appears that the email content
>> (message.eml) is uuencoded when RT forwards a ticket.  Thunderbird 
>> doesn't seem to like this and cannot display the forwarding email.  Is 
>> there a way to configure RT to do MIME encoding instead?  Any 
>> suggestions are greatly appreciated.
>>     
>
> Hm. It sure seems to be doing MIME encoding by default for me:
>
> It adds a single message/rfc822 part containing the original MIME message.
>
> ->  1  I    <no description> (0.1K) (text/plain, 7bit, us-ascii)
>     2  A    forwarded message (4.7K) (message/rfc822, binary, )
>     3  I   â”â€> <no description> (2.2K) (multipart/mixed, 7bit, )
>     4  I     âœâ€> <no description> (0.6K) (text/plain, 8bit, utf-8)
>     5  I     â”â€> <no description> (1.3K) (text/html, 8bit, utf-8)
>
>
>
>
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-- 
Alan Cheng <chenga at ias.edu>                   +1 609-734-8169
UNIX Systems Administration      Institute for Advanced Study

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