[rt-users] Editing Searches which form default RT at a glance page fails

[Brian Friday]

Forgot to add I am using RT 3.6.7

And the default search in RT_SiteConfig.pm is:

RT::DefaultSearchResultFormat	 '<B><A
HREF="/rt/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
'<B><A HREF="/rt/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>',
'<small>__TimeLeft__</small>'

On Mon, Jan 26, 2009 at 10:22 PM, Brian Friday <brian.friday at gmail.com> wrote:
> Hello all,
> I am trying to figure out why I can not edit the query used for the default
> at a glance page.
> Process:
> 1) Login as Root and get to the "RT at a glance page"
> 2) Click edit, immediately to the right of, but on the same line as the text
> "10 highest priority tickets I own"
> 3) Now we get taken to the page "Customize "N" highest priority tickets I
> own" where I click "Search - My Tickets" on the line that starts with "You
> can also edit the predefined search itself"
> 4) Now we get taken to the page "Query Builder" where I click on
> the "Advanced" link on the blue menu bar
> Which takes me to a scree that has a text box for a query and then a text
> box for formating that query.
> My system currently has the following information for the query and the
> formating boxes
> Query:
> Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open' )
> Formating:
> '<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:
> I have attempt to replace the formating information with the following:
> Formating:
> '<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',
> '<a
> href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',
> '__Priority__', '__QueueName__',
> '__ExtendedStatus__'
> I then click the "apply your changes" button.
> Then I am taken to the Query Builder page where I hit the "save" button
> which indicates that this is a "RT System's saved search" and has the
> description of "[_1] highest priority tickets I own"
> I click the show results button and bingo I get good results BUT if I go
> back by clicking "Home" and click on the title link "10 highest priority
> tickets I own" I get a display of the ticket urls but the formating is
> wrong. Going back and editing the search shows that the search formating I
> saved above did not actually "save" and displays this again:
> Formating:
> '<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:
> Anyone have an idea why this is happening or why saving this search is not
> taking?
> Any help would be appreciated, I can't seem to get this bug to go away and I
> can't figure out why it is happening.
> Brian