[rt-users] Editing Searches which form default RT at a glance page fails

Brian Friday brian.friday at gmail.com
Wed Jan 28 17:43:15 EST 2009


Would really REALLY appreciate it if someone can take a look or give a
comment back on this issue:

Recap of Issue:

>From RT-At-A-Glance Page a user clicks on either of the links:

10 highest priority tickets I own
10 newest unowned tickets

When the new page loads the search the page is formated as follows
with the following column names:

Normal:
# Subject Priority Queue Status

My System:
a href id id a TITLE

with the two "id" columns having a url:

The first "id" has the url
https://dev-rt00.domain.com/rt/Search/Results.html?Order=ASC&Query=%20Owner%20%3D%20%27__CurrentUser__%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27)&Rows=50&OrderBy=id&Page=1&Format=%27%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A

The second "id" has the url:
https://dev-rt00.domain.com/rt/Search/Results.html?Order=ASC&Query=%20Owner%20%3D%20%27__CurrentUser__%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27)&Rows=50&OrderBy=id&Page=1&Format=%27%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A


Things I know so far:

1) This effects default system searches and personal saved searches.
2) Updating the search format as root only works once even if you hit
save. Once saved you then hit "add and search" and the formating is
normal but returning to the at a glance page and clicking the search
goes back to failing displaying  works exactly once but only once

Under advanced the formating only displays the following:

'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',

Even though the settings is correct and includes the full default
search (which was not edited in the RT_SiteConfig.pm)

I have attached in text file the configuration output for the box.

Can anyone please respond to this? An acknowledgement that you read
this and are stumped as well? anything??

Something is wacky here but I can't seem to find it.


- Brian
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Perl v5.8.8 under darwin 
  Apache2::Connection v2.000002;
  Apache2::Const v2.000002;
  Apache2::Log v2.000002;
  Apache2::Module v2.000002;
  Apache2::Reload v0.09;
  Apache2::RequestIO v2.000002;
  Apache2::RequestRec v2.000002;
  Apache2::RequestUtil v2.000002;
  Apache2::Response v2.000002;
  Apache2::ServerUtil v2.000002;
  Apache2::Status v4.00;
  Apache::DBI v1.07;
  Apache::Session v1.87;
  Apache::Session::Generate::MD5 v2.11;
  Apache::Session::Lock::MySQL v1.01;
  Apache::Session::MySQL v1.01;
  Apache::Session::Serialize::Storable v1.01;
  Apache::Session::Store::DBI v1.02;
  Apache::Session::Store::MySQL v1.04;
  APR v0.009000;
  APR::Pool v0.009000;
  APR::Table v0.009000;
  AutoLoader v5.60;
  base v2.07;
  bytes v1.02;
  Cache::Simple::TimedExpiry v0.27;
  capitalization v0.03;
  Carp v1.04;
  CGI v3.42;
  CGI::Cookie v1.29;
  CGI::Util v1.5_01;
  Class::Container v0.12;
  Class::Data::Inheritable v0.06;
  Class::ReturnValue v0.55;
  Clone v0.29;
  constant v1.05;
  Cwd v3.29;
  Data::Dumper v2.121_08;
  Date::Format v2.22;
  Date::Parse v2.27;
  DBD::mysql v4.010;
  DBI v1.607;
  DBIx::SearchBuilder v1.54;
  DBIx::SearchBuilder::Union v0;
  DBIx::SearchBuilder::Unique v0.01;
  Devel::StackTrace v1.20;
  Devel::StackTraceFrame v1.20;
  Devel::Symdump v2.08;
  Digest::base v1.00;
  Digest::MD5 v2.37;
  DynaLoader v1.05;
  Encode v2.26;
  Encode::Alias v2.10;
  Encode::Config v2.05;
  Encode::Encoding v2.05;
  Errno v1.0901;
  Exception::Class v1.24;
  Exception::Class::Base v1.2;
  Exporter v5.58;
  Exporter::Heavy v5.58;
  Fcntl v1.05;
  File::Basename v2.74;
  File::Glob v1.05;
  File::Path v1.08;
  File::Spec v3.29;
  File::Spec::Functions v3.29;
  File::Spec::Unix v3.29;
  File::Temp v0.20;
  FileHandle v2.01;
  HTML::Element v3.23;
  HTML::Entities v1.35;
  HTML::Formatter v2.04;
  HTML::FormatText v2.04;
  HTML::Mason v1.40;
  HTML::Mason::ApacheHandler v1.69;
  HTML::Mason::Exception v1.1;
  HTML::Mason::Exception::Abort v1.1;
  HTML::Mason::Exception::Compilation v1.1;
  HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
  HTML::Mason::Exception::Compiler v1.1;
  HTML::Mason::Exception::Decline v1.1;
  HTML::Mason::Exception::Params v1.1;
  HTML::Mason::Exception::Syntax v1.1;
  HTML::Mason::Exception::System v1.1;
  HTML::Mason::Exception::TopLevelNotFound v1.1;
  HTML::Mason::Exception::VirtualMethod v1.1;
  HTML::Mason::Exceptions v1.43;
  HTML::Parser v3.56;
  HTML::Scrubber v0.08;
  HTML::Tagset v3.10;
  HTML::TreeBuilder v3.23;
  HTTP::Date v5.810;
  I18N::LangTags v0.35;
  integer v1.00;
  IO v1.22;
  IO::File v1.13;
  IO::Handle v1.25;
  IO::InnerFile v2.110;
  IO::Lines v2.110;
  IO::ScalarArray v2.110;
  IO::Seekable v1.1;
  IO::WrapTie v2.110;
  IPC::Open2 v1.02;
  IPC::Open3 v1.02;
  lib v0.5565;
  List::Util v1.19;
  Locale::Maketext v1.13;
  Locale::Maketext::Fuzzy v0.10;
  Locale::Maketext::Guts v1.13;
  Locale::Maketext::GutsLoader v1.13;
  Locale::Maketext::Lexicon v0.73;
  Locale::Maketext::Lexicon::Gettext v0.16;
  Log::Dispatch v2.22;
  Log::Dispatch::Base v1.09;
  Log::Dispatch::Output v1.26;
  Log::Dispatch::Screen v1.17;
  Log::Dispatch::Syslog v1.18;
  Mail::Address v2.04;
  Mail::Field v2.04;
  Mail::Field::AddrList v2.04;
  Mail::Field::Date v2.04;
  Mail::Field::Generic v2.04;
  Mail::Header v2.04;
  Mail::Internet v2.04;
  Mail::Util v2.04;
  MIME::Base64 v3.07;
  MIME::Body v5.427;
  MIME::Decoder v5.427;
  MIME::Entity v5.427;
  MIME::Field::ContDisp v5.427;
  MIME::Field::ConTraEnc v5.427;
  MIME::Field::ContType v5.427;
  MIME::Field::ParamVal v5.427;
  MIME::Head v5.427;
  MIME::Parser v5.427;
  MIME::QuotedPrint v3.07;
  MIME::Tools v5.427;
  MIME::Words v5.427;
  mod_perl v1.30;
  mod_perl2 v2.000002;
  ModPerl::Const v2.000002;
  ModPerl::Util v2.000002;
  Module::Refresh v0.13;
  Module::Versions::Report v1.06;
  overload v1.04;
  Params::Validate v0.91;
  POSIX v1.09;
  re v0.05;
  Regexp::Common v2.122;
  Regexp::Common::delimited v2.106;
  RT v3.6.7;
  RT::Interface::Email v2;
  Scalar::Util v1.19;
  SelectSaver v1.01;
  Socket v1.78;
  Storable v2.18;
  strict v1.03;
  Symbol v1.06;
  Sys::Syslog v0.27;
  Text::Template v1.45;
  Text::Wrapper v1.02;
  Time::HiRes v1.9715;
  Time::JulianDay v2003.1125;
  Time::Local v1.11;
  Time::ParseDate v2006.0814;
  Time::Timezone v2006.0814;
  Time::Zone v2.22;
  UNIVERSAL v1.01;
  UNIVERSAL::require v0.11;
  URI v1.35;
  URI::Escape v3.28;
  utf8 v1.06;
  vars v1.01;
  warnings v1.05;
  warnings::register v1.01;
  XSLoader v0.06;


RT Variables

RT::AmbiguousDayInPast	 1
RT::BasePath	 /usr/local/rt/3.6.7
RT::BinPath	 /usr/local/rt/3.6.7/bin
RT::CORE_CONFIG_FILE	 /usr/local/rt/3.6.7/etc/RT_Config.pm
RT::CommentAddress	 rtdev-comment at dev-rt00.domain.com
RT::CorrespondAddress	 rtdev at dev-rt00.domain.com
RT::DatabaseHost	 localhost
RT::DatabaseName	 rt3
RT::DatabasePassword	Password not printed
RT::DatabaseRTHost	 localhost
RT::DatabaseType	 mysql
RT::DatabaseUser	 rt3user
RT::DateDayBeforeMonth	 1
RT::DefaultSearchResultFormat	 '<B><A HREF="/rt/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="/rt/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
RT::DefaultSummaryRows	 10
RT::DevelMode	 1
RT::EmailOutputEncoding	 utf-8
RT::EtcPath	 /usr/local/rt/3.6.7/etc
RT::FriendlyFromLineFormat	 "%s via RT" <%s>
RT::FriendlyToLineFormat	 "%s of rtdev Ticket #%s":;
RT::LocalEtcPath	 /usr/local/rt/3.6.7/local/etc
RT::LocalLexiconPath	 /usr/local/rt/3.6.7/local/po
RT::LocalPath	 /usr/local/rt/3.6.7/local
RT::LogDir	 /usr/local/rt/3.6.7/var/log
RT::LogToFileNamed	 rt.log
RT::LogToScreen	 error
RT::LogToSyslog	 debug
RT::LogoURL	 /rt/NoAuth/images/bplogo.gif
RT::LoopsToRTOwner	 1
RT::MailCommand	 sendmailpipe
RT::MasonComponentRoot	 /usr/local/rt/3.6.7/share/html
RT::MasonDataDir	 /usr/local/rt/3.6.7/var/mason_data
RT::MasonLocalComponentRoot	 /usr/local/rt/3.6.7/local/html
RT::MasonSessionDir	 /usr/local/rt/3.6.7/var/session_data
RT::MaxAttachmentSize	 10000000
RT::MaxInlineBody	 13456
RT::MessageBoxWidth	 72
RT::MessageBoxWrap	 SOFT
RT::MinimumPasswordLength	 5
RT::OldestTransactionsFirst	 1
RT::Organization	 domain.com
RT::OwnerEmail	 root
RT::RTAddressRegexp	 ^rt\@dev-rt00.domain.com$
RT::RecordOutgoingEmail	 1
RT::RedistributeAutoGeneratedMessages	 privileged
RT::SITE_CONFIG_FILE	 /usr/local/rt/3.6.7/etc/RT_SiteConfig.pm
RT::SendmailArguments	 -oi -t
RT::SendmailBounceArguments	 -f "<>"
RT::SendmailPath	 /usr/sbin/sendmail
RT::ShowTransactionImages	 1
RT::StrictLinkACL	 1
RT::Timezone	 US/Pacific
RT::UseFriendlyFromLine	 1
RT::VERSION	 3.6.7
RT::VarPath	 /usr/local/rt/3.6.7/var
RT::WebBaseURL	 http://dev-rt00.domain.com:443
RT::WebDefaultStylesheet	 3.5-default
RT::WebFlushDbCacheEveryRequest	 1
RT::WebImagesURL	 /rt/NoAuth/images/
RT::WebPath	 /rt
RT::WebPort	 443
RT::WebSecureCookies	 1
RT::WebURL	 http://dev-rt00.domain.com:443/rt/
RT::rtname	 rtdev
Perl configuration

Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
  Platform:
    osname=darwin, osvers=9.0, archname=darwin-thread-multi-2level
    uname='darwin omen.apple.com 9.0 darwin kernel version 9.0.0b5: mon sep 10 17:17:11 pdt 2007; root:xnu-1166.6~1release_ppc power macintosh '
    config_args='-ds -e -Dprefix=/usr -Dccflags=-g  -pipe  -Dldflags=-Dman3ext=3pm -Duseithreads -Duseshrplib'
    hint=recommended, useposix=true, d_sigaction=define
    usethreads=define use5005threads=undef useithreads=define usemultiplicity=define
    useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
    use64bitint=define use64bitall=define uselongdouble=undef
    usemymalloc=n, bincompat5005=undef
  Compiler:
    cc='cc', ccflags ='-arch i386 -arch ppc -g -pipe -fno-common -DPERL_DARWIN -no-cpp-precomp -fno-strict-aliasing -Wdeclaration-after-statement -I/usr/local/include',
    optimize='-O3',
    cppflags='-no-cpp-precomp -g -pipe -fno-common -DPERL_DARWIN -no-cpp-precomp -fno-strict-aliasing -Wdeclaration-after-statement -I/usr/local/include'
    ccversion='', gccversion='4.0.1 (Apple Inc. build 5465)', gccosandvers=''
    intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16
    ivtype='long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
    alignbytes=8, prototype=define
  Linker and Libraries:
    ld='cc -mmacosx-version-min=10.5', ldflags ='-arch i386 -arch ppc -L/usr/local/lib'
    libpth=/usr/local/lib /usr/lib
    libs=-ldbm -ldl -lm -lutil -lc
    perllibs=-ldl -lm -lutil -lc
    libc=/usr/lib/libc.dylib, so=dylib, useshrplib=true, libperl=libperl.dylib
    gnulibc_version=''
  Dynamic Linking:
    dlsrc=dl_dlopen.xs, dlext=bundle, d_dlsymun=undef, ccdlflags=' '
    cccdlflags=' ', lddlflags='-arch i386 -arch ppc -bundle -undefined dynamic_lookup -L/usr/local/lib'



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