[rt-users] Ticket Forward Problem With Thunderbird

[Jo Rhett]

There must be a configuration setting with the Perl mailtools  
package.   I have 3.8.1 stock and it forwards in MIME format.   I just  
tested...

Subject: Fwd: Re: [Abuse #6] [SpamCop (http://www.coyotepoint.com/) id: 
3809219478]Gen-xit Netgear CISCO 3COM MRV Transition
Date: Tue, 27 Jan 2009 10:56:24 -0800
Content-type: multipart/mixed; boundary="----------=_1233082584-11855-2"

This is a multi-part message in MIME format...

------------=_1233082584-11855-2


This is forward of transaction #144 of a ticket #6

------------=_1233082584-11855-2
Content-Type: message/rfc822
Content-Disposition: attachment
Content-Transfer-Encoding: binary
Content-Description: forwarded message

...etc

On Jan 27, 2009, at 5:54 AM, Alan Cheng wrote:
> I am attaching the original email below to show that the attachment  
> "forwarded message.eml" is uuencoded.  Perhaps there is an option  
> somewhere to change this to MIME encoding instead?  The uuencoded  
> portion was modified a little bit to protect the content since this  
> is a real ticket in our system.
>
> Message-ID: <200901271347.n0RDlUIv022736 at rt.ias.edu>
> To: <chenga at ias.edu>
> Cc:
> Subject: Fwd: [NET #774] TEST ONLY
> From: <netrt at ias.edu>
> Date: Tue, 27 Jan 2009 08:47:30 -0500
> X-OriginalArrivalTime: 27 Jan 2009 13:47:33.0882 (UTC)  
> FILETIME=[CE69DDA0:01C98085]
>
>
> This is forward of transaction #5167 of a ticket #774
>
>
> begin 666 forwarded message.eml
> M0V]N=&5N="U4>7!E.B!T97AT+W!L86EN.R!B;W5N9&%R>3TB+2TM+2TM+2TM
> M+3U?,3(S,C4V-#@R-"TX.#$P+38R(@T*0V]N=&5N="U4<F%N<V9E<BU%;F-O
> M9&EN9SH at 8FEN8711233545AGHNFGERYEYT344#$N, T*6"U-86EL97(Z($U)
> M344M=&]O;', at -2XT,C8@*$5N=&ET>2 U+C0R-BD-"E-U8FIE8W0Z($0F22!7
> M96(@4V5R=F5R($)A8VMU< T*1G)O;3H@,C(-"D-O;G1E;G0M3&5N9W1H.B P
> $#0H-"@``
> `
> end
>
> Thanks,
>
> Alan
>
>
> Alex Young wrote:
>>
>> Does the email display properly in Thunderbird for you?
>>
>> I have forwarded and email and been able to open it in Outlook  
>> fine, but Thunderbird remains a problem.
>>
>>
>>
>> -----Original Message-----
>> From: Jesse Vincent [mailto:jesse at bestpractical.com]
>> Sent: 26 January 2009 18:18
>> To: Alex Young
>> Cc: RT Users
>> Subject: Re: [rt-users] Ticket Forward Problem With Thunderbird
>>
>>
>>
>>
>>
>>> We are currently running RT-3.8.1.  It appears that the email  
>>> content
>>> (message.eml) is uuencoded when RT forwards a ticket.  Thunderbird
>>> doesn't seem to like this and cannot display the forwarding  
>>> email.  Is
>>> there a way to configure RT to do MIME encoding instead?  Any
>>> suggestions are greatly appreciated.
>>>
>> Hm. It sure seems to be doing MIME encoding by default for me:
>>
>> It adds a single message/rfc822 part containing the original MIME  
>> message.
>>
>> ->  1  I    <no description> (0.1K) (text/plain, 7bit, us-ascii)
>>     2  A    forwarded message (4.7K) (message/rfc822, binary, )
>>     3  I   â”â€> <no description> (2.2K) (multipart/mixed, 7bit, )
>>     4  I     âœâ€> <no description> (0.6K) (text/plain, 8bit, utf-8)
>>     5  I     â”â€> <no description> (1.3K) (text/html, 8bit, utf-8)
>>
>>
>>
>>
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>
>
> -- 
> Alan Cheng <chenga at ias.edu>                   +1 609-734-8169
> UNIX Systems Administration      Institute for Advanced Study
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness


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