[rt-users] Ticket Forward Problem With Thunderbird

[Alan Cheng]

Hi Jesse,

What a surprise!!!  Indeed it looks like Thunderbird was massaging the
forwarding email...  I forwarded the very same ticket to my Hotmail
account and it looked just fine.  As soon as I forwarded it to my local
work email account and have Thunderbird open it, the attachment became
uuencoded.  This is probably done by some plug-in?  I will investigate
and report back if I find any information.

Thanks very much for your help!

Alan

Jesse Vincent wrote:
>
> On Tue, Jan 27, 2009 at 08:54:19AM -0500, Alan Cheng wrote:
>   
>> I am attaching the original email below to show that the attachment
>> "forwarded message.eml" is uuencoded.  Perhaps there is an option
>> somewhere to change this to MIME encoding instead?  The uuencoded
>> portion was modified a little bit to protect the content since this is a
>> real ticket in our system.
>>     
>
> The relevant code reads like this:
>     $mail->attach(
>         Type => 'message/rfc822',
>         Disposition => 'attachment',
>         Description => 'forwarded message',
>         Data => $entity->as_string,
>     );
>
> Perhaps your local client is massaging the received message in some way.
>
> Why don't you try forwarding a transaction to my address?
>
>   


-- 
Alan Cheng <chenga at ias.edu>                   +1 609-734-8169
UNIX Systems Administration      Institute for Advanced Study

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