[rt-users] Using RT with non-English (foreign characters) Emails

[Potla, Ashish Bassaliel]

Thanks much!
I was able to get it to work. Just added the 'SetEnv NLS_LANG AMERICAN_AMERICA.UTF8'  in <IfModule mod_env.c> </> part of my httpd.conf file. Now I can see foreign characters(chinese japanese korean) in subject and in the body.

Thanks 
Ashish
________________________________________
From: Drew Barnes [barnesaw at ucrwcu.rwc.uc.edu]
Sent: Wednesday, January 21, 2009 1:56 AM
To: Potla, Ashish Bassaliel
Cc: Jerrad Pierce; rt-users at bestpractical.com
Subject: Re: [rt-users] Using RT with non-English (foreign characters) Emails

Found this within the last month.  Might point you in the right direction.
http://www.gossamer-threads.com/lists/rt/users/80994#80994


Potla, Ashish Bassaliel wrote:
> For the plaintext email: I see '?' marks where ever I expect to see the foreign characters.
> For the HTML Email : I have two Download buttons one for text/plain and another for text/html.
> The text/plain is similar to the previous test; '?' marks instead of foreign characters, But the text/html clearly displays the foreign characters.
>
> Is this the extent of RT`s support for foreign characters?
> The Subject in any case contains '?' marks where foreign characters are expected.
> -Ashish
>
> ________________________________________
> From: Jerrad Pierce [jpierce at cambridgeenergyalliance.org]
> Sent: Wednesday, January 21, 2009 1:32 AM
> To: Potla, Ashish Bassaliel
> Cc: Emmanuel Lacour; rt-users at bestpractical.com
> Subject: Re: [rt-users] Using RT with non-English (foreign characters) Emails
>
> What do you see when you use the link to "download"/view the "raw" transaction?
>
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Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati