[rt-users] Prevent status change?

[Jesse Vincent]

On Thu, Jan 29, 2009 at 06:29:43PM +0100, Yves-Alexis Perez wrote:
> Hi,
> 
> I would like to ask if it sounds possible to implement some kind of
> basic workflows in RT (3.8), especially preventing some status changes.
> 
> We are currently designing a hotline/helpdesk, and we need some people
> not to be able to change the status of some tickets. Because the
> workflow we want to implement say it's not possible to go from open to
> resolved directly, or stuff like that.
> 
> Basically, I'd like to be able to configure RT and tell it which
> transitions are authorized and which ones aren't, but it doesn't seem
> possible atm.

We've done some work for this for a client on 3.8, though it needs more
work for general availability.  It's a core feature in the upcoming RT
4.0. (Not that that helps you very much yet)

Best,
Jesse