[rt-users] Anyone know of a few enhancements to RT...

[John Arends]

Gary Greene wrote:
> I've been trying to get Minerva using RT for a bit now, however I've run
> into a few feature requests that my users (read bosses) view as blockers.
> Does anyone know of a plug in that would add an address book feature to the
> BCC and CC fields when posting a ticket? Also, I need to know if there is a
> way to add a drop down to the new ticket creation page to have pre-defined
> subjects? This would allow users to select it in the case of a regularly
> requested ticket. Thanks in advance.
>
>   
We handled this by creating our own interface for users to submit 
tickets rather than having them use the RT interface. It's more user 
friendly for non-technical staff anyway.

Our form asks the user a bunch of questions and assembles the 
information into a ticket.