[rt-users] Email copies of replies to senders

Peterson, Erik epeterson at edc.org
Wed Jul 1 13:26:33 EDT 2009

> -----Original Message-----
> Kevin Falcone
> On Jun 12, 2009, at 7:03 PM, Dominic Lepiane wrote:
> > When I took another look in the mailing list archives, I saw mention
> > of this being added as a user setting / preference in an email from
> > 2005. We couldn't find any such setting in 3.8.3, is this feature available
> > somewhere?
> 3.8 allows users to completely disable mail from RT as a user
> preference, or to receive daily digests of mail

However, I have the same need and would love to hear if anyone has a solution.  

I have a few owners who work primarily via email on Blackberry and love getting the text of a request via email when it's assigned to them.  However, if they happen to be in front of their computer and take a request, no email.  So when they're back out in the field, they can't refer to the email as easily.  Turning on/off NotifyActor at a user level or a scrip level would be fantastic.  Turning on/off email completely even at the user level is much too broad a stroke for most scenarios.

Is it possible that if you manually add the person as a CC in the scrip that RT will outsmart you and override that with NotifyActor being off?


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