[rt-users] WebPath problem

Kevin Falcone falcone at bestpractical.com
Mon Jul 6 11:39:24 EDT 2009

On Jul 5, 2009, at 10:05 AM, Andrea Perotti wrote:

> Hi
> 	I'm having some problem after changing the WebPath variable.
> I installed an instance of RT 3.6.6 using
> Set($WebPath, "/boris");
> in RT_SiteConfig of the test env, to try it.
> Everything worked as expected and we moved the environment in
> production, dumping and restoring the db.
> We removed the WebPath definition, since .
> Set($WebPath, "");
> was already defined in RT_Config.pm .
> All the path get the change, except for one: in the home page "RT at a
> Glance", in the block "highest priority tickets I own" the Subject  
> field
> still has the wrong url.

Log in as the root user to edit the global saved search,
which should fix it for your new users.

Some early versions of 3.6 shipped with a bug where the
WebPath was interpolated at install time rather than run time
($RT::WebPath rather than __WebPath__ in initialdata)


> To fix it, I have to edit it, remove that column from the "Show  
> Columns"
> list and them readd it. Doing this procedure fix that.
> I did that procedure all for the already existent users but I thought
> that the new one will be safe, but Murphy laught at me :| all the new
> have the problem too.
> I cleaned cache and looked around, but I've learned from my  
> experiments
> is that is something in the db that generate the problem.
> Now I'm running RT-3.8.2 on debian 4.0 .
> Do you have any hint to fix that problem?
> Thank you for your attention
> -- 
> Andrea Perotti
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