[rt-users] rt-mailgate error

Kevin Falcone falcone at bestpractical.com
Mon Jul 6 13:01:58 EDT 2009

On Jul 6, 2009, at 12:53 PM, Kevin Gagel wrote:

> I'm getting the following error.
> ---Paste---
> Command output: RT server error.
> The RT server which handled your email did not behave as expected.  
> It said:
> temporary failure - RT couldn't find the queue: general
> ---End Paste---
> I have renamed the General queue to 01-General so that it always  
> appears first and as the default queue. This error would have been  
> generated by a reply to an update, so it appears that the queue is  
> hardcoded somewhere. Where/how do I correct this so that RT uses the  
> correct queue name?

You can use the DefaultQueue option in 3.8 to do that without renaming  

You hardcode the name of the queue wherever it is that you invoke rt- 
typically this would be /etc/aliases or a procmail script, possible a  
fetchmail invocation


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