[rt-users] rt-mailgate error

[Kevin Falcone]

On Jul 6, 2009, at 12:53 PM, Kevin Gagel wrote:

> I'm getting the following error.
> ---Paste---
> Command output: RT server error.
> The RT server which handled your email did not behave as expected.  
> It said:
> temporary failure - RT couldn't find the queue: general
> ---End Paste---
>
> I have renamed the General queue to 01-General so that it always  
> appears first and as the default queue. This error would have been  
> generated by a reply to an update, so it appears that the queue is  
> hardcoded somewhere. Where/how do I correct this so that RT uses the  
> correct queue name?

You can use the DefaultQueue option in 3.8 to do that without renaming  
anything.

You hardcode the name of the queue wherever it is that you invoke rt- 
mailgate,
typically this would be /etc/aliases or a procmail script, possible a  
fetchmail invocation

-kevin