[rt-users] rt-mailgate error

Kevin Gagel gagel at cnc.bc.ca
Mon Jul 6 14:05:32 EDT 2009

Thanks all. Got it.

Kevin W. Gagel
Network Administrator
Local 5448
My blog:
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--- Original message ---
Subject: Re: [rt-users] rt-mailgate error
From: Kevin Falcone <falcone at bestpractical.com>
To: RT Users <RT-Users at lists.bestpractical.com>
Date: 06/07/2009 10:02 AM

On Jul 6, 2009, at 12:53 PM, Kevin Gagel wrote: 
> I'm getting the following error. 
> ---Paste--- 
> Command output: RT server error. 
> The RT server which handled your email did not behave as expected. 
> It said: 
> temporary failure - RT couldn't find the queue: general 
> ---End Paste--- 
> I have renamed the General queue to 01-General so that it always 
> appears first and as the default queue. This error would have been 
> generated by a reply to an update, so it appears that the queue is 
> hardcoded somewhere. Where/how do I correct this so that RT uses the 
> correct queue name? 
You can use the DefaultQueue option in 3.8 to do that without renaming anything. 
You hardcode the name of the queue wherever it is that you invoke rt- mailgate, 
typically this would be /etc/aliases or a procmail script, possible a fetchmail invocation 
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