[rt-users] RT::Extension::SLA -- problems

[Ruslan Zakirov]

Nope, cuz SLA extension is used to automate due date management. What
are you trying to achive? How is extension is configured? I want to
know more about use case to understand if it's possible to improve
this extension.

On Mon, Jul 6, 2009 at 9:12 PM, William
Graboyes<william.graboyes at theportalgrp.com> wrote:
> Hi all,
>
> I am having a problem with the SLA module.
>
> Any time we change a due date, The SLA module changes it back to the
> prescribed due date in the config file.
>
> Is there any way to change this behavior?
>
> RT Version: 3.8.4
>
> --
> Bill Graboyes
> On Assignment At:
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-- 
Best regards, Ruslan.