[rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFMlinks,have added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.pm

Michael Ellis Michael_Ellis at UManitoba.CA
Mon Jul 6 16:40:12 EDT 2009

Hi Kevin,

Nope, "All dependences have been found."



From: Kevin Gagel 
Sent: Monday, July 06, 2009 3:36 PM
To: RT Users 
Subject: Re: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFMlinks,have added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.pm

--- Original message --- 
>Subject: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFM links,have added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.pm 
>From: Michael Ellis <Michael_Ellis at UManitoba.CA> 
>To: RT-USERS <RT-Users at lists.bestpractical.com> 
>Date: 06/07/2009 1:33 PM

>Ok, I've been beating my head on this one. I had RTFM up and working on a test RT 3.8.2 server and then it just disappeared from the menu. I tried to figure out why, but after spending an afternoon trying to figure it out I >decided that I wouldn't worry about it as I was going to be reinstalling from scratch for the production system anyway.

>So, now I have RT 3.8.4 working, and when I install RTFM 2.4.2 it completes with no errors. I added Set(@Plugins,qw(RT::FM)); to my RT_Siteconfig.pm and flushed the mason cache and restarted httpd. I log into RT, but >RTFM isn't there. RTFM  isn't listed in the System Configuration.

>I've got RT's debug log on, and there are no errors there (except for graphviz) and there are no errors in apache's logs either.

>I've searched the web and the mailing lists for this, but almost all of them are due to the missing Set(@Plugins,qw(RT::FM)); or the install location not being in /opt/rt3/local/plugins (which it is for my install). I'm stuck. >Any help would be appreciated.

Are there any errors reported from rt3/sbin/rt-test-dependencies?

Kevin W. Gagel
Network Administrator
Local 5448
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