[rt-users] very simple (and possibly dumb) question, correspondence subject.

[Agnislav Onufrijchuk]

Tim Mitchell wrote:
 >
 >
 > Subject line on emails to everyone contains the FQDN + ticket number + ticket 
subject.
I doubt in FQDN. AFAIK text before ticket number in subject is set per queue in 
"Subject Tag" input field. In case when "Subject Tag" is empty, the text is 
being got from $rtname variable in RT_SiteConfig.pm

 > I'd like to change that to RT-PS + ticket number + ticket subject.
I don't know what is RT-PS. Please, clarify.


-- 
Agnislav Onufrijchuk
PortaOne, Inc., RT Developer
Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670

   Meet us at ITEXPO West 2009
   September 2-3, Booth 427
   Los Angeles Convention Center