[rt-users] very simple (and possibly dumb) question, correspondence subject.

Agnislav Onufrijchuk Agnislav.Onufrijchuk at portaone.com
Wed Jul 8 02:42:00 EDT 2009

Tim Mitchell wrote:
 > Subject line on emails to everyone contains the FQDN + ticket number + ticket 
I doubt in FQDN. AFAIK text before ticket number in subject is set per queue in 
"Subject Tag" input field. In case when "Subject Tag" is empty, the text is 
being got from $rtname variable in RT_SiteConfig.pm

 > I'd like to change that to RT-PS + ticket number + ticket subject.
I don't know what is RT-PS. Please, clarify.

Agnislav Onufrijchuk
PortaOne, Inc., RT Developer
Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670

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