[rt-users] very simple (and possibly dumb) question, correspondence subject.

Roderick A. Anderson raanders at cyber-office.net
Wed Jul 8 10:21:28 EDT 2009

Agnislav Onufrijchuk wrote:
> Tim Mitchell wrote:
>  >
>  >
>  > Subject line on emails to everyone contains the FQDN + ticket number + ticket 
> subject.
> I doubt in FQDN. AFAIK text before ticket number in subject is set per queue in 
> "Subject Tag" input field. In case when "Subject Tag" is empty, the text is 
> being got from $rtname variable in RT_SiteConfig.pm
>  > I'd like to change that to RT-PS + ticket number + ticket subject.
> I don't know what is RT-PS. Please, clarify.

"RT-PS" instead of the FQDN (ie. $rtname = "RT-PS";) I'd guess having 
been down the no-FQDN route with a customer.


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