[rt-users] reply subject issue
Chip Mefford
cpm at well.com
Wed Jul 8 11:17:26 EDT 2009
Been a happy RT user for a few years now, currently running
3.8.1. For these last years, I've only had one active queue
for helpdesk.
I recently had reason to add a second queue for the folks
doing facilities maintainence.
All iz well. But since I now have 2 queues, I was wondering
if there was a way to differentiate them in follow-ups.
Right now, the 'Please include the string [domain.tld #xxxx]
applies to both queues. That's fine, but it would be
nice if instead of domain.tld, I had queue1 or queue2
for the subject line string.
Basically, it's a non issue, but I was wondering if there is
a simple way to implement this.
Thanks kindly in advance;
--
---
Chip Mefford
--------------------
Before Enlightenment;
chop wood
carry water
After Enlightenment;
chop wood
carry water
---------------------
Public Key
http://www.well.com/user/cpm
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