[rt-users] reply subject issue

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Wed Jul 8 11:30:40 EDT 2009

You can either use the queue specific subject tags, or see my earlier
posts on this list about tweaking the codebase
to emit subjects like:

  [RTname Qname ID#] Actual Subject

Either way, be sure to read perldoc RT_Config.pm thoroughly, as there
are some magic variables in there that need to be updated so that
under special circumstances the altered forms are recognized as
replies and don't get their subject's mangled (having a copy of the
subject tag moved to the end of the subject)
Cambridge Energy Alliance: Save money. Save the planet.

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