[rt-users] reply subject issue

[Ruslan Zakirov]

Have you seen subject tag feature? It's a new property of queues you
can change via the web UI.

On Wed, Jul 8, 2009 at 7:17 PM, Chip Mefford<cpm at well.com> wrote:
> Been a happy RT user for a few years now, currently running
> 3.8.1. For these last years, I've only had one active queue
> for helpdesk.
>
> I recently had reason to add a second queue for the folks
> doing facilities maintainence.
>
> All iz well. But since I now have 2 queues, I was wondering
> if there was a way to differentiate them in follow-ups.
>
> Right now, the 'Please include the string [domain.tld #xxxx]
> applies to both queues. That's fine, but it would be
> nice if instead of domain.tld, I had queue1 or queue2
>
> for the subject line string.
>
> Basically, it's a non issue, but I was wondering if there is
> a simple way to implement this.
>
> Thanks kindly in advance;
>
> --
> ---
> Chip Mefford
> --------------------
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>  chop wood
>  carry water
> After Enlightenment;
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-- 
Best regards, Ruslan.