[rt-users] reply subject issue

Ruslan Zakirov ruslan.zakirov at gmail.com
Wed Jul 8 12:21:08 EDT 2009


Fix templates, use the following code in them:

{$Ticket->QueueObj->SubjectTag || $rtname}


On Wed, Jul 8, 2009 at 8:15 PM, Chip Mefford<cpm at well.com> wrote:
> Ruslan Zakirov wrote:
>> > Have you seen subject tag feature? It's a new property of queues you
>> > can change via the web UI.
>
> Hey Ruslan;
>
> yes, That part I get, however the body of the auto reply
> contains contradictory info.
>
> While the subject will say:
>
> [queue-name ID#] Blah blah blah,
>
> in the body of the actual auto reply, it will restate:
> -----------
> ...
> Your ticket has been assigned an ID of [queue-name ID#].
>
> Please include the string:
>
>    [domain.tld ID#]
>
> in the subject line of all future...
> ------------
>
> which is contradictory.
>
> I hope I am making this clear.
>> > On Wed, Jul 8, 2009 at 7:17 PM, Chip Mefford<cpm at well.com> wrote:
>>> >> Been a happy RT user for a few years now, currently running
>>> >> 3.8.1. For these last years, I've only had one active queue
>>> >> for helpdesk.
>>> >>
>>> >> I recently had reason to add a second queue for the folks
>>> >> doing facilities maintainence.
>>> >>
>>> >> All iz well. But since I now have 2 queues, I was wondering
>>> >> if there was a way to differentiate them in follow-ups.
>>> >>
>>> >> Right now, the 'Please include the string [domain.tld #xxxx]
>>> >> applies to both queues. That's fine, but it would be
>>> >> nice if instead of domain.tld, I had queue1 or queue2
>>> >>
>>> >> for the subject line string.
>>> >>
>>> >> Basically, it's a non issue, but I was wondering if there is
>>> >> a simple way to implement this.
>>> >>
>>> >> Thanks kindly in advance;
>>> >>
>>> >> --
>>> >> ---
>>> >> Chip Mefford
>>> >> --------------------
>>> >> Before Enlightenment;
>>> >>  chop wood
>>> >>  carry water
>>> >> After Enlightenment;
>>> >>  chop wood
>>> >>  carry water
>>> >> ---------------------
>>> >> Public Key
>>> >> http://www.well.com/user/cpm
>>> >> _______________________________________________
>>> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>> >>
>>> >> Community help: http://wiki.bestpractical.com
>>> >> Commercial support: sales at bestpractical.com
>>> >>
>>> >>
>>> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> >> Buy a copy at http://rtbook.bestpractical.com
>>> >>
>> >
>> >
>> >
>
>
> Chip Mefford
> --------------------
> Before Enlightenment;
>  chop wood
>  carry water
> After Enlightenment;
>  chop wood
>  carry water
> ---------------------
> Public Key
> http://www.well.com/user/cpm
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.



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