[rt-users] RTFM rights Question

Kevin Falcone falcone at bestpractical.com
Wed Jul 8 15:07:15 EDT 2009

On Wed, Jul 08, 2009 at 09:59:17AM -0700, Hossein Rafighi wrote:
>  If an unprivileged user does a search for articles they can find them, 
> but those articles don't show the "Referred to by" links, and therefore 
> these users can't see the body/contents of articles. Privileged users 
> can see the "Referred to by" and can click on the link and read the 
> contents. Do I make sense?

I think this is a terminology problem.
Links are not Content
Links are either automatically generated to tickets 
that used the RTFM Article or to other things that you've
manually linked.

The Content of an Article is stored in Custom Fields
which in the Self Service UI are displayed below the
Name and the Summary.

If you need to see Links in SelfService, you'll have to
follow the directions from my previous mail and either
overlay Article/Display.html or create a callback
and use that (and send a patch to have the callback
make it into core)


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