[rt-users] RTFM rights Question

[Hossein Rafighi]

 If an unprivileged user does a search for articles they can find them, 
but those articles don't show the "Referred to by" links, and therefore 
these users can't see the body/contents of articles. Privileged users 
can see the "Referred to by" and can click on the link and read the 
contents. Do I make sense?


Cheers,
Hossein

Kevin Falcone wrote:
> On Mon, Jul 06, 2009 at 03:07:54PM -0700, Hossein Rafighi wrote:
>   
>> Hi Kevin,
>> I am not sure if this is related to my problem, but when a privileged 
>> user does a mouse over on an article the url reads: 
>> https://mydomain.ca/RTFM/Article/Display.html?id=## but when an 
>> un-privileged user does the mouse over on the same article s/he sees a 
>> different directory 
>> https://mydomain.ca/SelfService/Article/Display.html?id=##
>>     
>
> I'm confused.  I thought your problem was that your Unprivileged
> users didn't see Article contents.
> Now it sounds like the problem is something else?
>
> The SelfService version of the Article Display is not identical
> to the privileged display.  You can compare
> local/plugins/RT-FM/html/SelfService/Article/Dispaly.html
> to
> local/plugins/RT-FM/html/RTFM/Article/Dispaly.html
>
> to see what is skipped.
>
> If you'd like to add data back in, do a local overlay of the
> template or send a patch to add a callback and use the callback to add
> data.
>
> -kevin
>
>   
>>>>> these articles are clicked on, they don't see the link for the content
>>>>> of any article. My privileged users don't have this problem! They can
>>>>> search and see the articles and links! I've set the group rights on
>>>>> global and class level in rtfm to: See Class, ShowArticle, and
>>>>> ShowArticleHistory for Everyone and Unprivileged users. Any Ideas?
>>>>>           
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