[rt-users] reply subject issue

Kevin Falcone falcone at bestpractical.com
Wed Jul 8 16:09:54 EDT 2009

On Wed, Jul 08, 2009 at 12:40:29PM -0400, Chip Mefford wrote:
> Ruslan Zakirov wrote:
> > Fix templates, use the following code in them:
> > 
> > {$Ticket->QueueObj->SubjectTag || $rtname}
> Err, a bit out of my depth I guess. Not sure
> where to do this, not keen on fiddling Templates_Overlay.pm
> or similar. And not clueful on how to add queue specific stuff
> in the configuration menu

Configuration -> Templates -> Autoreply

Just paste in what Ruz wrote, which should be the
default on an installed 3.8, but possibly not on
an upgraded 3.8


More information about the rt-users mailing list