[rt-users] What permission are needed to make unprivaliged user and admincc?

Ken Crocker kfcrocker at lbl.gov
Fri Jul 10 12:23:18 EDT 2009


I'm not completely sure, but I think that the AdminCc (as a "role") 
would require certain ACL records, which means it is a role that is 
"privileged". So, by definition, an "unprivileged" user cannot be an 
AdminCc. That's just my theory. However, a Requestor is also a "role" 
and when an unprivileged user sends in a ticket via Email, he becomes 
the requestor on the ticket so, maybe I'm full of it. Maybe there is a 
configuration setting that allows a NEW user to be added as a privileged 
user. So, my thinking is that you should persue the answer as a 
configuration setting. Hope this helps some.


On 7/10/2009 9:12 AM, Kevin Gagel wrote:
> What permissions are need to allow an unprivileged user and admincc?
> Kevin W. Gagel
> Network Administrator
> Local 5448
> My blog:
> http://mail.cnc.bc.ca/blogs/gagel
> My shared files:
> http://mail.cnc.bc.ca/users/gagel
> ------------------------------------------------------------------------
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090710/59b3ce3c/attachment.htm>

More information about the rt-users mailing list