[rt-users] Merge tickets with the Same Subject

[Ruslan Zakirov]

You need simple condition:

return 0 unless $self->TransactionObj->Type eq 'Create';
return 0 unless $self->TicketObj->Subject eq 'syslog firewall';
return 1;

And action:

my ($status, $msg) = $self->TicketObj->MergeInto( 2565 );
$RT::Logger->error("Couldn't merge ticket #". $self->TicketObj->id ."
into #2565: $msg")
    unless $status;
return 1;

On Mon, Jul 13, 2009 at 11:59 PM, rmp dmd<rmp.dmd1229 at gmail.com> wrote:
> Thank you for all the help and I was able to implement scrips (ie AutoClose
> on Nagios recovery, filter messages based on Subject) which at first I
> thought was extremenly hard to set-up.
>
> I have a new requirement which is to merge with the same subject.
>
> -existing ticket:
> Subject: syslog firewall
> ticket ID: 2565
>
> when a new request with the same subject: syslog firewall, it should merge
> with ticket ID: 2565.
>
> I've been seeing some scrips but all of them use a matching subject, like **
> PROBLEM **.
> Any one who has implemented the same, please advise on how to do it.
>
>
> Thanks!
> Roehl
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-- 
Best regards, Ruslan.