[rt-users] Merge tickets with the Same Subject

rmp dmd rmp.dmd1229 at gmail.com
Mon Jul 13 15:59:03 EDT 2009

Thank you for all the help and I was able to implement scrips (ie AutoClose
on Nagios recovery, filter messages based on Subject) which at first I
thought was extremenly hard to set-up.

I have a new requirement which is to merge with the same subject.

-existing ticket:
Subject: syslog firewall
ticket ID: 2565

when a new request with the same subject: syslog firewall, it should merge
with ticket ID: 2565.

I've been seeing some scrips but all of them use a matching subject, like **

Any one who has implemented the same, please advise on how to do it.

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