[rt-users] Assigning and reassigning tickets with RT

[Milkosky, Chris]

Hello all!  I'm evaluating the use of RT within my department, so
consider me new to RT.

 

1)      As a manager, how can I create and assign tickets to one of my
employees within RT?  I would rather not require them to "Take" the
ticket.

2)      Can I create a ticket and assign it to myself (for tracking
purposes)?

 

Thanks,

 

Chris

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