[rt-users] Completely remove AdminCCs for certain tickets..

Mchugh, Sean SMchugh at grey.com
Wed Jul 15 19:50:06 EDT 2009

Hi all,

I have a general Queue in use which received notifications from our
backup system.
I want to:

	a.) log all notification (success / fail / incomplete)
	b.) only notify AdminCc and other Watchers when it's a failure /

Right now, my OnCreate scrip for this queue checks the sender and a
custom field on message arrival
to help me recognize if the request is a notification and if whether
it's a failure/incomplete or success.

If it's a success, I immediately resolve the ticket;  this is working,
however, what I would also like
to do is not have RT send out any email....

I've looked for a method to SetAdminCc, but cannot find any;  DelMember
and DelAdminCc(from CommandByEmail)
seem to require either iterating through the set of watchers or knowing
who's on the AdminCc list;  

I was wondering if there was a way to switch Templates during the
transaction and change it to Blank....

Any ideas ?

Sean McHugh
VP, Dir. of Global Services
Grey Group
p. 212-546-1926
m. smchugh at grey.com
c. 917-916-8644

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