[rt-users] What permissions?

[Robert Walford]

Here is my suggestion.

 

Go to Configuration > Queues > Queue you want to give rights to. Click
Group Rights. Give the NOC group ModifyTicket and Create Ticket rights.
You may be able to get away with only giving them Create Ticket. Do not
give ShowTicket or SeeQueue rights - They will be able to "see" the
queue and tickets with these.

 

Example: Configuration > Queues > Operations. Scroll down to User
Defined Groups. Within NOC check ModifyTicket and Create Ticket. Click
Modify Group Rights to save the settings.

 

Additional note, the user will get permissions denied if they are still
the owner of the ticket when they go to move it.

 

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Lander,
Scott
Sent: 07/16/2009 1:01 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] What permissions?

 

In RT 3.8.4

 

I have several queues, and several matching groups (IE, group NOC, queue
NOC).    Each (privileged) person in the group can see, create, modify,
etc., tickets in their queue.   However, I would like them to be able to
create and move tickets to other queues - but, not to be able to see (as
in see the tickets) in those queues.   For instance, the NOC people
should be able to create a ticket in the Operations queue, without being
able to see the tickets in the operations queue.  

 

Is this possible?

 

Thanks

Scott

 

 

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