[rt-users] re-initilaize rt database

[Kevin Falcone]

On Mon, Jul 20, 2009 at 08:26:38AM -0400, testwreq wreq wrote:
>    Hello RT Gurus: We installed RT 3.8.4 and did some testing. We have around 200 test tickets
>    which we would like to completely delete from RT. Is there any way to do this? Our RT
>    installation is on mysql.

If you want a totally clean database, from your install directory run

make dropdb; make initdb

If you just want to lose the tickets (but want to keep the
users/rights/queues) you want to investigate the rt-shredder tool in
your rt's sbin dir

-kevin