[rt-users] re-initilaize rt database

testwreq wreq testwreq at gmail.com
Mon Jul 20 09:36:09 EDT 2009

Will I loose user, rights and queues with initialize database?

I do want to keep all user rights etc. we have make custom scripts and
templates on queues. I do not want to loose them. I only want to delete all
tickets from 1-200 and start from #1 again.
rgds, rt
On Mon, Jul 20, 2009 at 9:30 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

>  On Mon, Jul 20, 2009 at 08:26:38AM -0400, testwreq wreq wrote:
> >    Hello RT Gurus: We installed RT 3.8.4 and did some testing. We have
> around 200 test tickets
> >    which we would like to completely delete from RT. Is there any way to
> do this? Our RT
> >    installation is on mysql.
> If you want a totally clean database, from your install directory run
> make dropdb; make initdb
> If you just want to lose the tickets (but want to keep the
> users/rights/queues) you want to investigate the rt-shredder tool in
> your rt's sbin dir
> -kevin
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