[rt-users] re-initilaize rt database

[Richard Foley]

Yes, read the answer you replied to:

> >  On Mon, Jul 20, 2009 at 08:26:38AM -0400, testwreq wreq wrote:
> >
> > If you just want to lose the tickets (but want to keep the
> > users/rights/queues) you want to investigate the rt-shredder tool in
> > your rt's sbin dir

--
Richard Foley
Ciao - shorter than aufwiedersehen

http://www.rfi.net/

On Monday 20 July 2009 15:36:09 testwreq wreq wrote:
> Will I loose user, rights and queues with initialize database?
> 
> I do want to keep all user rights etc. we have make custom scripts and
> templates on queues. I do not want to loose them. I only want to delete all
> tickets from 1-200 and start from #1 again.
> rgds, rt
> On Mon, Jul 20, 2009 at 9:30 AM, Kevin Falcone 
<falcone at bestpractical.com>wrote:
> 
> >  On Mon, Jul 20, 2009 at 08:26:38AM -0400, testwreq wreq wrote:
> > >    Hello RT Gurus: We installed RT 3.8.4 and did some testing. We have
> > around 200 test tickets
> > >    which we would like to completely delete from RT. Is there any way to
> > do this? Our RT
> > >    installation is on mysql.
> >
> > If you want a totally clean database, from your install directory run
> >
> > make dropdb; make initdb
> >
> > If you just want to lose the tickets (but want to keep the
> > users/rights/queues) you want to investigate the rt-shredder tool in
> > your rt's sbin dir
> >
> > -kevin
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>