[rt-users] RT 3.8.2 -> 3.8.6 upgrade issue FCKeditor error

Kevin Falcone falcone at bestpractical.com
Tue Jul 21 18:11:44 EDT 2009

On Tue, Jul 21, 2009 at 11:53:00AM -0700, Sean wrote:
> I recently upgraded from 3.8.2 to 3.8.6 

There is no 3.8.6, I assume you mean 3.8.4

> When using the web interface, any interaction involving the FCK
> editor (i.e. create ticket, reply, resolve, comment) induces a
> pop-up window (in IE, dont have firefox to test) which says "Unknown

You don't give an IE version

> toolbar item "CreateDiv"  - if I click ok the FCKeditor loads.
> Luckily, I am doing this on a test instance. When comparing the two
> FCKeditor screens, there are several buttons missing on the 3.8.6
> screen vs. the 3.8.2 in the editor. I can provide screenshots if
> requested, but I think this is more a problem with "CreateDiv" vs
> the actual buttons themselves.

3.8.4 was tested with IE6/7/8 and I don't see this behavior when
retesting with IE8.

CreateDiv is used in the current version of FCKEditor, it is not an RT
extension, so I don't know why you would be getting this error.


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