[rt-users] RT 3.8.4 - How to change the available Status options?

Mccarthy, Patrick Joseph mccarthp at bu.edu
Wed Jul 22 10:29:17 EDT 2009


I've tried a few different things I've found online to add a status in
addition to 'new', 'stalled', etc.


One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to
redefine @ACTIVE_STATUS, and another suggested that I modify
rt3/lib/RT/Queue_Overlay.pm.  Restarting the webserver and then the
machine after trying each didn't bring about any changes.  


What's the preferred methodology in the current version?



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