[rt-users] RT 3.8.4 - How to change the available Status options?

[Ken Crocker]

Patrick,

We added "pending QA" and "QA approvd" (you are limited to 10 char), by 
simply adding them to the setting in RT_SiteConfig.pm in $RTHOME/etc 
like this:

"*@ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled') 
unless @ActiveStatus;"

*Then, the only other thing you might want to do is modify the 
"MySupportQueues" and "Quicksearch" queries so the new status values 
will show up.

Hope this helps.

Kenn
LBNL

On 7/22/2009 7:29 AM, Mccarthy, Patrick Joseph wrote:
>
>  
>
> I've tried a few different things I've found online to add a status in 
> addition to 'new', 'stalled', etc.
>
>  
>
> One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to 
> redefine @ACTIVE_STATUS, and another suggested that I modify 
> rt3/lib/RT/Queue_Overlay.pm.  Restarting the webserver and then the 
> machine after trying each didn't bring about any changes. 
>
>  
>
> What's the preferred methodology in the current version?
>
>  
>
> Patrick
>
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