[rt-users] Commands by Email

Ruslan Zakirov ruslan.zakirov at gmail.com
Wed Jul 22 16:53:47 EDT 2009

What's so slim in the doc?


Simple rules: no html, no empty lines, commands like headers, but in body.

On Wed, Jul 22, 2009 at 11:14 PM, Rich West<Rich.West at wesmo.com> wrote:
> Way back in the day, when I was heavily involved in the development of
> RT, there was a way to send commands in to RT to set some of the
> metadata (queue, owner, status, etc).
> Now that the place I am at is heavily entrenched in to RT 3.8.4 and our
> separate front-end form submission system is nearing completion (it's on
> an ASP server.. not by my choice, but it is what it is..), I'm looking
> in to how to get the latest RT to do the same.  I installed the
> CommandsByMail extension, and it is parsing the email, but it isn't
> parsing everything.  In fact, it is only processing the Owner setting.
> I get the feeling like I am missing syntax, ordering, or something, but
> I am not getting a lot (any) of debugging out of it.  Additionally, the
> documentation is relatively slim.
> Any pointers in the right direction are more than welcome. :)
> Thanks!
> -Rich
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

More information about the rt-users mailing list