[rt-users] Broken tickets display

[Kevin Falcone]

On Tue, Jul 21, 2009 at 11:31:44AM +0200, Luca Villani wrote:
> 
> We're experiencing a strange behaviour on both our RT installation: when
> someone reply (or comment) to a ticket (both via e-mail or via
> webinterface) with a response containing some characters like
> 
> 	ª
> 
> (useful in Italian language) then ticket visualization is broken for
> this ticket: we can only see workflow until the response, but not
> response itself and the following workflow.

Just a guess, but check your version of Text-Quoted, old versions had
a tendency to coredump on some characters.  You can try coming up to
2.05

-kevin

> 
> All workflow is stored in db, and broken visualization only affect the
> ticket with these characters.
> 
> If we change these character directly on database, a correct
> visualization is restored.
> 
> 
> 
> We'd searching on internet, but we find nothing: if your response is
> RTFM, pleas tell us what FM we must R... ;-)
> 
> 
> 
> 
> Some informations:
> 
> - platform is Gentoo Linux for ADM64
> - all servers (webservers and database) are fully UTF-8
> - webserver is Apache, RDBMS is Mysql Enterprise, MTA is Postix
> - RT version is 3.6.7
> - RT email input encoding is utf-8 iso-8859-1 us-ascii
> - Mysql version is 5.0.46 Enterprise
> - Mysql charset is binary
> - Apache version is 2.2.9
> - Apache default charset is UTF-8
> 
> 
> 
> Can someone help us?
> 
> 
> 
> -- 
> Luca Villani     -      Dada.Net S.p.A.
> 
> Tel: +39 055 20021517   Mobile: +39 335 8753086
> ICQ: 76272621           Skype: luca.villani
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