[rt-users] Auto-open Resolved Ticket

[barnesaw]

Set up your environment to know usernam, password and server.
http://wiki.bestpractical.com/view/UseRtTool

On 7/24/09 11:00 AM, "rmp dmd" <rmp.dmd1229 at gmail.com> wrote:

> Hi Toby,
>  
> Thanks for this. 
> Please confirm, if I understand your method correctly.
>  
> 1. Instead of resolving the ticket, after getting my tasks done, put in on
> stalled and set 'Due date' to next month.
> 2. the cron job will re-open this ticket after a month.
>  
> If the ticket is re-open, will it send out notification?
>  
> im doing the rt-list -i "status = 'stalled' AND due <= 'today'"
> on a command line but it's asking me for a password. 
> is my syntax correct?
>  
>  
> Thanks!
> Roehl
>  
> 
>  
> On Fri, Jul 24, 2009 at 5:08 AM, Toby Darling <darling at ccdc.cam.ac.uk> wrote:
>> Hi Roehl
>> 
>>> > - I resolved a ticket Subject: Windows Patches or Subject: get and
>>> > renew certificates
>>> > - I'll do it again after a month.
>>> > - RT will re-open this ticket after a month.
>> 
>> I use the Due date field with a stalled status, and have a daily cron job:
>> 
>> #!/usr/bin/perl
>> my $cmd = '/usr/bin/rt list -i ';
>> my $qry = $cmd . qq/\"status = 'stalled' AND due <= 'today'\"/;
>> my @res = `$qry`;
>> for (@res) {
>>    chomp;
>>     system ("/usr/bin/rt edit $_ set status=open");
>> }
>> 
>> I'm sure someone will be along shortly with an rt_crontool solution, or
>> something RESTful.
>> 
>> Cheers
>> Toby
>> 
>> 
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> 
> 
> 
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