[rt-users] Auto-open Resolved Ticket

Toby Darling darling at ccdc.cam.ac.uk
Mon Jul 27 12:30:50 EDT 2009

Hi Roehl

> Please confirm, if I understand your method correctly.
> 1. Instead of resolving the ticket, after getting my tasks done, put in
> on stalled and set 'Due date' to next month.


> 2. the cron job will re-open this ticket after a month. 
More accurately, it will reopen those tickets with due dates on, or before, 'today'.
> If the ticket is re-open, will it send out notification?

Not by default, I don't think, but you can create a scrip to fire On Status Change.


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